Please open and inspect within 5 days of receipt. To preserve your leather prior to use, we recommend the following: Avoid Folding or Crumpling: To maintain its shape and quality, always roll the leather with the finish side inward on a cardboard roll. Store Carefully: Place in a cool, dry location – away from any extreme heat or moisture. Unroll immediately upon receipt. Store on a horse or similar apparatus. All leather must be inspected within 5 days of receipt and stored in compliance with the storage and care guidelines detailed above Leather that is cut, marked, upholstered, or altered in any way cannot be returned. Custom/special order items are considered final sale and may not be returned. Please note that leather is a natural material, and its unique beauty lies in the inherent markings and variations. These characteristics are not signs of defect, but rather qualities to be cherished and embraced as they make each piece truly one-of-a-kind. Return requests should be submitted to your Sales Representative or Account Manager. If approved, returns must be shipped within 30 days. Returns are subject to a restocking fee of up to 25%.

Overage should be kept to 10% or less if possible. However, Moore & Giles does not cut hides, so overage may exceed 10%, especially for small orders.

Leather will have a slightly higher waste than fabric; however, the yield and waste will depend upon the application. Please direct this question to your furniture manufacturer.

Color variation should be expected, as devices may display tone differently. Variation in texture can be found throughout the hide of some leathers, resulting in large grain near the edge and smaller grain in the center. The same is true with color. Expect to see some levels of variation throughout the hide – depending on the tannage and finish types. A sample should never be considered an exact snapshot of the entire hide.

If the leather is in stock, the order will be processed in 2-5 business days, depending on the complexity of the order and the volume of orders being processed at that time.

Moore & Giles accepts check and wire transfer payments, as well as check-by-phone (ACH) and Visa, Mastercard, American Express and Discover credit card payments.

Lead time for new production is 8-10 weeks. We can create custom colors of any of our articles, however, a minimum order quantity of 3,000 sq feet applies for most leathers. For customer color question, reach out to hello@mooreandgiles.com

LIMITED PRODUCT WARRANTY ON LEATHER HIDES WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM MANUFACTURING DEFECTS IN MATERIALS. OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT. WHO MAY USE THIS WARRANTY? Moore & Giles, Inc. (“we”) extend this limited warranty only to the consumer who originally purchased the product (“you”). It does not extend to any subsequent owner or other transferee of the product. WHAT DOES THIS WARRANTY COVER? This limited warranty covers defects in materials of leather hides (the “product”) for the Warranty Period (as defined below). WHAT DOES THIS WARRANTY NOT COVER? This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance in accordance with the product instructions; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control, including but not limited to improper cleaning, adverse environmental conditions, surface blemishes and/or other natural characteristics of leather. Natural characteristics of leather may include, but are not limited to, healed scars, nicks, neck and fat wrinkles, slight color variation and minor blemishes. Additionally, because leather is a natural product, Moore & Giles, Inc. cannot guarantee consistency of color. WHAT IS THE PERIOD OF COVERAGE? This limited warranty starts on the date the product is shipped to you and ends one year for such date (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY? With respect to any defective product during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge or (b) refund the purchase price of such product. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective product. HOW DO YOU OBTAIN WARRANTY SERVICE? Once Moore & Giles, Inc. approves a claim for return or replacement of the product, you have thirty (30) days to return the product for replacement or credit. Products must be returned in sellable condition to receive a credit. It is your responsibility to ensure that the manufacturer returns all products in sellable condition. Packaging instructions are furnished upon “Return Good Authorization” form that was included in the original shipment to you. LIMITATION OF LIABILITY THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. THE EXPRESS WARRANTIES CONTAINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. WHAT CAN YOU DO IN CASE OF A DISPUTE WITH US? If you believe that we have not performed our obligations under this limited warranty, then you must first contact your sales representative or account manager at hello@mooreandgiles.com or call us at (800)-737-0169 and provide us with a detailed description of the reason you believe we did not perform our obligations under this limited warranty. You must use this informal procedure before pursuing any legal remedy in the courts.