Please open and inspect within 5 days of receipt. To preserve your leather prior to use, we recommend the following: Avoid Folding or Crumpling: To maintain its shape and quality, always roll the leather with the finish side inward on a cardboard roll. Store Carefully: Place in a cool, dry location – away from any extreme heat or moisture. Unroll immediately upon receipt. Store on a horse or similar apparatus.
Return Policy:
- All leather must be inspected within 5 days of receipt and stored in compliance with the storage and care guidelines detailed above
- Leather that is cut, marked, upholstered, or altered in any way cannot be returned.
- Custom/special order items are considered final sale and may not be returned.
- Please note that leather is a natural material, and its unique beauty lies in the inherent markings and variations. These characteristics are not signs of defect, but rather qualities to be cherished and embraced as they make each piece truly one-of-a-kind.
- Return requests should be submitted to your Sales Representative or Account Manager.
- If approved, returns must be shipped within 30 days.
- Returns are subject to a restocking fee of up to 25%.